Overview
Sayin is an app that is bringing transparency back into healthcare. Navigating behavioral healthcare facility options is difficult, Sayin makes the process of getting care easier. With Sayin, you can read reviews of patients and find the best fit for you.
Project Goals
My main goal was to redesign Sayin apps outdated website and make it more user friendly and aesthetic.
I wanted to improve the website usability for better organization and clarity.
Solutions
New art direction, app and logo redesign, reduce clutter, make more use of screen space, and enhance the website to make it more aesthetic and draw in new users.
Competitive Analysis
I made use of the most popular therapy websites to better understand what is already out there, by exploring the interfaces, as well as reading the customer reviews. Some of the websites I investigated were BetterHelp, Talkspace, and Larkr.
Key Insights
- Betterhelp matches you to a therapist based on a questionnaire and you can switch counselors and chose to remain anonymous. You can meet via video sessions, phone sessions, texting, or live chats
- Talkspace lets you sign up for several plans and lets you chose how you prefer to communicate via video therapy, text messaging, etc. A real person matches you to therapists you can chose from and you can text your therapist questions or observations
- Larkr offers video therapy and you get matched with a therapist based on the information you provide. You can also track your mood and journal and the data helps you in finding a therapist. You can text your therapist in between live sessions with any concerns or questions you have. Larkr also coordinates with your primary care doctor.
Final Design
Reflections & Takeaways
My favorite part of this project was being able to work independently on a clear schedule and timeline and redesign the entire website from the bottom up.
Throughout the process, I saw the significance of iterating prototypes. Each time I sat down to review the designs with the CEO, I found new things to add and make changes to. Seeing the impacts it made to the final designs was a big confidence booster and made me realize how important it is to constantly revise and edit throughout the process of designing.
